Subscription and Cancellation Policy

1. Purchase terms

Effective date: for each account, the date the account is created and this agreement is accepted (published October 4, 2026). The order or checkout accepted by you states the actual subscription price, billing interval, taxes, company and seat limits, report entitlements, add-ons, trial terms, and any automatic renewal. Displayed plan information must match that purchase. This Policy does not change a price or grant a feature absent from your accepted plan.

Before authorizing a recurring subscription, you will be shown the recurring price and interval, when charging begins, and how to cancel. An introductory offer must state the later price and conversion date. We will provide a confirmation you can retain. We will not automatically charge for a free invitation or beta account without obtaining the required authorization.

This Policy does not create a new minimum commitment, early-termination penalty, or noncancelable subscription. A fixed commitment applies only if its exact duration, total payment obligation, cancellation rights, and any lawful early-termination consequences were separately disclosed and affirmatively accepted in the applicable order. Existing subscription rights are not changed retroactively.

2. Cancellation and price changes

Cancel future renewal using the billing management option in your account or by contacting the billing channel shown there. The current publicly listed billing contact is billing@ownseraiq.com. Cancellation should be as accessible as the purchase method, and a cancellation request must receive a clear confirmation with the effective date. You do not need to accept a retention offer, answer a survey, speak to a salesperson, or delete your account to cancel.

Unless a legally required right or the accepted offer provides otherwise, cancellation stops the next renewal and access continues through the paid period. Deleting business records is different from canceling billing. When you request account closure, we will explain the effect on associated subscriptions and the available cancellation process before confirming closure. We will not represent a company-data deletion request as cancellation or conceal a continuing charge in its confirmation.

Price and material subscription changes apply prospectively after the required notice and any required consent. We will provide renewal reminders and trial-ending notices where applicable. If a processor portal is temporarily unavailable, the displayed contact route remains available and we will use the original request time when determining whether a cancellation was timely.

3. Refunds and billing questions

Fees for a begun billing period are generally nonrefundable except where mandatory law, an express offer, a billing correction, or the Terms provide a refund. Unused prepaid time is refundable when Ownsera discontinues the affected paid service without a reasonably equivalent substitute or when a qualifying uncured material breach permits termination under the Terms.

Report suspected billing errors promptly to billing@ownseraiq.com. Include your account email and relevant receipt or transaction reference, but do not send full payment card details. Your statutory rights and payment-provider dispute rights are preserved. This Policy does not authorize undisclosed charges or supersede consumer protections that apply despite a business-use label.